VoIP stands for Voice over Internet Protocol. It is a technology that allows you to make voice calls over the Internet without even using a phone. Some VoIP services work only over a computer or VoIP phone. Other services work with a VoIP adapter and traditional phone. VoIP converts your voice into digital signals that can travel over the Internet.
Equipment needed to use VoIP would be high speed internet, a device with speakers and microphone, a specialized VoIP phone, or a VoIP adapter. VoIP phones are much like traditional phones, with the exception that they also plug into your broadband connection.
An example of a service that made VoIP popular is Skype. Skype has allowed users to instant message and make voice and video calls for free around the world.
There are plenty of advantages of using VoIP for your business:
Cost - increases savings by lowering cost. Using a VoIP phone is cheaper than traditional phones. Long distance calls are also cheaper when using a VoIP provider.
Mobility - no matter where you are, as long as you have internet access and a device that enables VoIP, you can use it anywhere across the globe. This is beneficial for individuals who need to travel. You can also access other applications, such as email, simultaneously.
Easy Installation and User Friendly - per Mitel, "VoIP installation requires little technical know-how. In fact, the easy installation process and mobility of the VoIP system offers a high advantage over traditional telephones. For instance, businesses no longer require separate cabling for traditional telephone systems. It also cuts down on cluttering and fire hazards associated with extra electrical wires. The scalability of the VoIP infrastructure makes it easy to add new components with minimal hassle. Since the transfer of voice to digital signals occurs using software instead of hardware, it makes it easier to alter and maintain the entire system. All of these features make Voice over Internet Protocol (VoIP) technology a popular choice among businesses, especially for those lacking computer-savvy personnel.
Flexbility - aside from making phone calls, users can also integrate video conferencing, fax, and email via VoIP. As we mentioned above, users are able to access other applications at the same time.